Twitter is down and no reason is given: Bad User Service

Twitter, another Web 2.0 star service, is down now for some hours.

No reason is given, just a laconic: Something is technically wrong.

In the Web 2.0 era: that is no more acceptable :( even for a cost free service .


Strangely enough I can send and read messages with my Netvibes Twitter widget.


UPDATE: Twitter seems working again ... but no news on the causes of the interruption

Have a problem with Netvibes ? Write it to GETSATISFACTION ! 4*/5

If you have a general problem with Netvibes you should:

1) use the Netvibes Feedback

2) write a Tweet to Netvibes_help: http://twitter.com/netvibes_help

3) write a post in your own Blog or use mine with a comment :)

or

4) write your problem to: GETSATISFACTION

GetSatisfaction is : " a place where people can get the most from the products they use, and where companies are encouraged to get real with their customers.

Ask a question, report a problem, share an idea, or join in conversations already in progress. The most useful replies rise to the top. We’ll notify you via email when people respond.

Customers, employees, and companies are all welcome here. Nothing is hidden, and no one is censored. Join the conversation!"

François, the very efficient Custumer Service Officer for Netvibes Help desk, is directly notified when you post your problem: if a solution is available it will be given to you. And if not, perhaps will have some explanations :)

UPDATE: I confirm : François is there and super fast !

You can follow the Topics for Netvibes at GetSatisfaction with a simple and clear Widget.
To get it click here:




NetEx Rating: 4*/5
A good service that should be used by all serious Web2.0 start-ups as it shows all the problems occurring and the offered solutions.
It feels better when you notice that you are not the only one with the same problem or bug !

A similar service should be integrated in the Netvibes Blog.


More infos on GetSatisfaction: here

The Scaling problem affects not only Netvibes but also other Social applications like Twitter

The problems that many Netvibes user are facing in connecting to their Netvibes page (see my previous post) is with great probability linked to a Difficult Scaling process.

Like all Netvibes' users I have access only to public news from Netvibes: corporate website, blogs, ... and nowhere I found anything interesting on the technical side of Netvibes.
So, it is jsut a matter of guessing...

But, reading the Web 2.0 news you understand that the big scaling problem Netvibes is finding these days with the upgrade and functioning of its Ginger release is not limited to Netvibes but it is spread to all Social Services and Applications.

If you are interested, read this very interesting post on "how to make Twitter scale" (Twitter and the Architectural Challenges of Life Streaming Applications , written by Alex Iskold for ReadWriteWeb ). You will understand how data have to be distributed and why problems occur.,

PS:
Could somebody from Netvibes confirm or deny and give Netvibes'users more news on this and other technical subjects ?
I am sure that it is easier to accept a problem when you know and you are informed than the contrary ;)

Netvibes Add Content Search not perfect ;)

Hi,

A small post to note that the Netvibes Add Content Search has what I think an another little problem.

If I want to search for a Widget with the string : "Paris" and I have chosen in the settings: Country=United Kingdom and Language=English I will have 109 results:


but if you choose another setting like: Country=France and Language=English you will have now 373 results !! More than tripled!!


Why? I do not think that there are many good explanation as I could be a Greek living in UK speaking English and with the desire to go to Paris or a French living in UK speaking English and wanting to have content on Paris...